REFUNDS

We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving it and we'll promptly refund your money once we receive it. Please note that the product must be received in original working condition with the original packaging. The refund will be processed once our team confirms receipt of the return.

CANCELLATIONS

To make an order cancellation please contact us immediately at support@riyosa.com. If you cancel your purchase within 12 hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

RETURNS

If your product is defective let our staff know immediately and we'll send you a replacement.

We are unable to accept returns on retail purchases, incorrectly purchased products, and products damaged due to customer error.
We do not accept returns for non-damaged items or items that have been delivered
incorrectly.

To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia. Please note that the purchaser will bear any shipping costs associated with the returns.

SHIPPING COSTS

It is your responsibility to pay any shipping costs when returning a product. These costs are non-refundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely depend on your location. Should the item you return be over $29.99, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

SALE ITEMS

Unfortunately, we do not offer refunds on clearance items. Only regularly priced items are refundable.

QUESTIONS?

Should you need more information about our refund policy, please reach out to us at support@riyosa.com . Our customer service team is available 24/7 to assist you.