Refund and Returns Policy
Last Updated: 04/01/2025
At stslio, we are committed to ensuring your satisfaction with every purchase. If you need to cancel an order or return an item, please review our policies below.
Order Cancellations
We understand that plans can change. If your order has not yet been processed, you may cancel it for a full refund. Please contact us as soon as possible at:
Email: server@Riyosa.com
Phone:+1 2056750077
If your order has already shipped, we cannot cancel it. You will need to wait until you receive the item and initiate a return following our return policy.
Return Policy
We accept returns under the following conditions:
1. Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Items must be unused, undamaged, and in their original condition, including all original tags and packaging.
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Certain items cannot be returned, such as:
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Customized or personalized products
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Event promotional items
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Other non-returnable items as marked on the product page
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2. How to Initiate a Return
To return an item, please follow these steps:
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Contact us at server@Riyosa.com within 10 days of receiving your order.
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Provide the following details:
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Order number
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Photos of the item received
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Reason for return
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Once your return request is approved, we will provide the return shipping address.
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Pack your item securely and include your order number, name, and reason for return inside the package.
3. Return Shipping Costs
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If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
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If the return is due to personal reasons (e.g., change of mind, wrong size), the customer is responsible for the return shipping fee.
Refund Policy
Once we receive your return and inspect the item, we will process your refund as follows:
1. Refund Methods & Processing Time
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Credit/Debit Card Payments: Refunds will be credited to the original payment method within 7 business days, depending on your bank.
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PayPal Payments: Refunds will be credited back to your PayPal account within 1-3 business days.
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Other Payment Methods: If you used an alternative payment method (e.g., digital wallet, bank transfer), contact us at server@Riyosa.com for assistance.
2. Important Notes on Refunds
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Original shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.
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Refunds will be issued in the original form of payment.
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Processing times may vary depending on your payment provider.
Damages & Issues Upon Receipt
We take product quality seriously. If you receive a damaged, defective, or incorrect item, please contact us immediately at server@Riyosa.com with:
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Your order number
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Photos of the damaged or incorrect item
We will work quickly to provide a replacement or full refund at no additional cost to you.
Need Help?
If you have any questions about returns, refunds, or product availability, feel free to contact us:
Email: support@riyosa.com
Phone: +1 2056750077
